Q: I have used your rescue disks before and currently I like them. They work great on ata drives, but they have very limited use on sata drives. Does the V3.0 work with sata drives? A: Yes, V3.1 & 3.2 do work and have been tested on a HP desktop (P4, Intel Motherboard, SATA) and it booted/worked fine.

Q: How do I download the boot cd? A: You need to purchase via the "Buy It Now Button." Then after your purchase is complete you will receive an email with instructions on how to download & run the files.

Q: How can I get the ISO file to work properly once I have all ready paid for it & received the download link? A: For this program to function properly, please follow the steps

1) Click on the link in the email & download the zipped file to your harddrive
2) Unzip the file, it should contain 3 files: an ISO, TXT & PDF manual
3) Open the program Nero,or another program in which you can burn ISO Image files
4) Put a blank CD into your CD drive
5) In Nero, click RIP/ BURN
6) Then select Burn Data to Disc
7) Select Image/ Project/ Copy
8) Click on Disc Image or Saved Project
9) Locate the ISO file & click burn. This will expand the files so it works properly.
10) Your CD is now ready to use! (You can find a free trial of Nero at www.nero.com & winzip at www.winzip.com)

Q: I have received the link, but it keeps timing out during the download process & now my link is expired? A: if you need a new download link, please send an email to info@thebootcd with subject line, "need new link" along with your paypal receipt number. We will send you another link within 24 hours.

Q: I am not able to download the ISO file or get it to burn properly. A: If your bandwidth does not allow you to fully download the file, we will ship out a physical CD to you. Please send an extra $5 via paypal to info@thebootcd.com for shipping charges & include your correct shipping address. As soon as payment is received we will send it out ASAP!

Q: I have a laptop that is telling that the hard drive itself not the CMOS is password protected and wants a password before it will reboot. I have gone into the BIOS and can access the system password but not the hard drive, the drive is being seen in the BIOS but not recognized even if put in another system. Will this disc help me get the hard drive unlocked? A: Yes, you can boot into the Operating Systems of the repair CD and then access the tools to recover or reset your passwords.

Q: I have a laptop that blue screens after booting past the welcome screen. Will this cd work for me to recover photos from the laptop? A: Yes, you can boot into the Operating System of the windows boot disk & recover your files.

Q: I have a cd player and a dvd dual rw player both don't work, also on windows xp i can't go back and restore too an earlier date. Still can get on internet and get too my web site and favorites. can your cd fix my problem when my cd players are down? A: No, unfortunately you do need a functioning CD player in order to use the repair CD.

Q: Can this product recover files from a pc who's hard drive has been reformatted? Do you have a product that can make this happen? Can I get a online download or a email with the file instead of waiting on a CD? A: No, if your hard drive has been completely reformatted, all the information including files are gone. Yes, you can download the ISO image file. Go to the download product portion of the website & click on the buy it now button. The file is about 175MB zipped.

Q: My main computer gets stuck while booting up, in the safe mode, do you think your disk will help? A: Yes, you will be able to boot from the boot CD & bypass the safe mode.

Q: Will the boot cd work with Windows Vista? A: Yes, it has been updated to work with VISTA!

Q: I have a computer virus than prevents it to boot Windows XP correctly. I need anti virus tool to boot from CD, then remove the virus. Will your software help me? I can pay via Pay-Pal. Can I download your software for a RUSH solution? A: Yes, you can boot from the repair CD & then you will be able to access the anti-virus tools to clean your hard drive. We do accept Pay Pal. You can download the boot CD or we offer various shipping options to get you your windows boot disk quickly.

Q: Does this really do as much as advertised? Why is it so cheap? Is this disk the real deal? How can you fit all this onto one disk? A: Yes it does! It's inexpensive because it is a tool created for you to utilize & fix your computer yourself. Yes it is the real deal! We could barely fit all this goodness on one boot CD, it's busting out of the seams!

Q: I have Windows Vista Ultimate but don't have the product keys and the system keep shutting off and I have to reinstall the o/s again and again. Or if you have a cheaper OS (windows xp or vista) please let me know. A: No, we do not have product or license keys for any version of Windows. Those you must purchase from Microsoft. We do not sell any kind of Operating Systems.

Q: My personal computer will not boot up. It keeps asking to insert boot disk. Will this cd help? A: Yes, you will be able to boot your computer up with the boot CD.

Q: I ordered your CD, I followed all the instructions. The Boot CD sounds like it's trying to boot but I keep getting this error message and nothing happens. Error message says: insufficient memory for mup.sys.? A: That error message means that your CMOS does not have minimum required free space to load the boot CD. You can either try to free up some space or contact us for further help.

Q: Do you take money orders or checks? A: No, sorry we do not accept those anymore.

Q: Do you still ship out CDs? A: We only ship out on a critical needs basis. If you can not get the ISO file to work properly because of problems with your harddrive we will ship a physical CD to you. You will still need to pay for shipping after you have purchased the download file. Please send $5 via paypal to info@thebootcd.com

Q: Just tried downloading The Boot CD link and it will not function. I paid for this link and tried to zip to my flash drive and it will not function please advise. A: First you need unzip all files. There are 3 files zipped together. Then you need to burn the ISO file onto a CD in order for the programs to work properly. You can not utilize this from a flash drive. There is a PDF manual that will walk you through the steps of making a CD with the ISO image. Instructions are also located on our website & within the email that had the link for you to download.

Q: Hi I purchased the Boot CD a few months ago and need to use it for a computer that won’t boot. Do I need a different version now and what about Nero. Can I still get a free trial version for that or is there another product I can use. A:You can still use the version of The Boot CD you purchased before to boot up your computer. Nero always has a free trial available for you to use. Or you can use any cd burning application that will expand ISO files.

Q: My download keeps timing out while I'm downloading? A: These files are large, please be patient while downloading. V2.0 is 175MB & V3.1 is 235MB. It may take up to an hour to download depending upon your bandwidth & speed of your internet connection. Once purchased, you have 5 attempts to download. If your connection is too slow we can ship out a physical CD to you for only an extra $5.